.logo{height:64px;display:flex;align-items:center;justify-content:center;color:#fff}.logo h2{margin:0;color:#fff;font-size:18px}.header-content{display:flex;justify-content:space-between;align-items:center;height:100%;padding:0 24px}.header-left{font-size:18px;cursor:pointer}.header-right{display:flex;align-items:center}.user-info{display:flex;align-items:center;gap:8px;cursor:pointer}.user-name{margin-left:8px}.dashboard-container{padding:0}.dashboard-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.dashboard-title{margin:0;font-size:24px;font-weight:600;color:#1f1f1f}.system-status-bar{display:flex;align-items:center;gap:16px;padding:8px 16px;background:#fafafa;border-radius:8px;border:1px solid #f0f0f0}.status-item{display:flex;align-items:center;gap:4px;font-size:12px;color:#595959;cursor:pointer}.status-item:hover{color:#1890ff}.stat-cards{margin-bottom:24px}.stat-card{border-radius:12px;transition:all .3s ease}.stat-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #0000001a}.stat-card .ant-card-body{padding:20px}.stat-card-content{display:flex;align-items:flex-start;gap:16px}.stat-card-icon{display:flex;justify-content:center;align-items:center;width:48px;height:48px;border-radius:12px;font-size:24px;flex-shrink:0}.stat-card-info{flex:1;min-width:0}.stat-card-title{font-size:14px;color:#8c8c8c;margin-bottom:4px}.stat-card-value{font-size:28px;font-weight:600;color:#1f1f1f;line-height:1.2}.stat-card-suffix{font-size:14px;font-weight:400;color:#8c8c8c;margin-left:4px}.trend-indicator{display:inline-flex;align-items:center;gap:4px;font-size:12px;margin-top:4px}.trend-up{color:#52c41a}.trend-down{color:#ff4d4f}.trend-flat{color:#8c8c8c}.recent-messages-card{border-radius:12px}.recent-messages-card .ant-card-head{border-bottom:1px solid #f0f0f0}.recent-messages-card .ant-card-head-title{font-weight:600}.sender-cell{display:flex;align-items:center}@media(max-width:768px){.dashboard-header{flex-direction:column;align-items:flex-start;gap:16px}.system-status-bar{width:100%;flex-wrap:wrap;justify-content:flex-start}.stat-card-value{font-size:24px}.stat-card-icon{width:40px;height:40px;font-size:20px}}.staff-nav{height:100%;display:flex;flex-direction:column;background:#fff;border-right:1px solid #f0f0f0}.staff-nav-header{padding:16px;border-bottom:1px solid #f0f0f0}.staff-nav-header h3{margin:0 0 4px;font-size:16px;font-weight:600;color:#1f1f1f}.online-indicator{font-size:12px;color:#52c41a}.staff-nav-search{padding:12px 16px;border-bottom:1px solid #f0f0f0}.staff-nav-search .ant-input-affix-wrapper{border-radius:6px;background:#f5f5f5;border:none}.staff-nav-search .ant-input-affix-wrapper:hover,.staff-nav-search .ant-input-affix-wrapper:focus,.staff-nav-search .ant-input-affix-wrapper-focused{background:#fff;border:1px solid #1890ff;box-shadow:none}.staff-nav-list{flex:1;overflow-y:auto;padding:8px}.staff-nav-item{display:flex;align-items:center;gap:12px;padding:12px;border-radius:8px;cursor:pointer;transition:all .2s ease}.staff-nav-item:hover{background:#f5f5f5}.staff-nav-item.active{background:#e6f7ff}.staff-nav-item-info{flex:1;min-width:0}.staff-nav-item-name{font-size:14px;font-weight:500;color:#1f1f1f;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.staff-nav-item-meta{font-size:12px;color:#8c8c8c;margin-top:2px}.staff-nav-item-count{font-size:12px;color:#8c8c8c}.staff-nav-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 16px;color:#bfbfbf;gap:8px}.conversation-list{height:100%;display:flex;flex-direction:column;background:#fff;border-right:1px solid #f0f0f0}.conversation-list-header{padding:16px;border-bottom:1px solid #f0f0f0;display:flex;justify-content:space-between;align-items:center}.conversation-list-title{margin:0;font-size:16px;font-weight:600;color:#1f1f1f}.conversation-list-count{font-size:12px;color:#8c8c8c}.conversation-list-tabs{padding:8px 12px 0;border-bottom:1px solid #f0f0f0}.conversation-list-tabs .ant-tabs-nav{margin-bottom:0}.conversation-list-tabs .ant-tabs-tab{padding:8px 12px;font-size:13px}.conversation-list-search{padding:12px;border-bottom:1px solid #f0f0f0}.conversation-list-search .ant-input-affix-wrapper{border-radius:8px;background:#f5f5f5;border:none}.conversation-list-search .ant-input-affix-wrapper:focus,.conversation-list-search .ant-input-affix-wrapper-focused{background:#fff;border:1px solid #1890ff;box-shadow:0 0 0 2px #1890ff1a}.conversation-list-items{flex:1;overflow-y:auto}.conversation-item{display:flex;gap:12px;padding:12px 16px;cursor:pointer;transition:all .2s ease;border-bottom:1px solid #f5f5f5}.conversation-item:hover{background:#fafafa}.conversation-item.active{background:#e6f7ff}.conversation-item-content{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.conversation-item-header{display:flex;justify-content:space-between;align-items:center}.conversation-item-name{font-size:14px;font-weight:500;color:#1f1f1f;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-item-time{font-size:12px;color:#8c8c8c;flex-shrink:0}.conversation-item-message{font-size:13px;color:#595959;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-item-tags{display:flex;gap:6px}.conversation-item-platform{font-size:11px;color:#8c8c8c;background:#f5f5f5;padding:2px 6px;border-radius:4px}.conversation-item-status{font-size:11px;padding:2px 6px;border-radius:4px}.conversation-item-status.ai{color:#722ed1;background:#f9f0ff}.conversation-item-status.human{color:#1890ff;background:#e6f7ff}.chat-bubble{display:flex;gap:8px;margin-bottom:16px;max-width:80%;align-items:flex-start}.chat-bubble.inbound{align-self:flex-start;margin-right:auto}.chat-bubble.outbound{align-self:flex-end;flex-direction:row-reverse;margin-left:auto}.bubble-wrapper{display:flex;flex-direction:column;gap:6px}.chat-bubble.outbound .bubble-wrapper{align-items:flex-end}.bubble-sender-info{display:flex;align-items:center;gap:10px;padding:0 4px}.chat-bubble.outbound .bubble-sender-info{flex-direction:row-reverse}.bubble-sender-name{font-size:13px;color:#333;font-weight:500}.bubble-time{font-size:12px;color:#999}.bubble-content{padding:12px 16px;border-radius:12px;max-width:400px;word-break:break-word;box-shadow:0 1px 2px #0000000d}.chat-bubble.inbound .bubble-content{background:#fff;color:#333;border:1px solid #e8e8e8;border-radius:2px 12px 12px}.chat-bubble.outbound .bubble-content{background:#1890ff;color:#fff;border-radius:12px 2px 12px 12px}.bubble-text{font-size:14px;line-height:1.5;white-space:pre-wrap}.bubble-image{max-width:200px}.bubble-image .ant-image{transition:none!important}.bubble-image .ant-image-img{animation:none!important;transition:none!important}.bubble-image .ant-image-placeholder{display:none!important}.image-placeholder{width:200px;height:150px;background:#f5f5f5;display:flex;align-items:center;justify-content:center;border-radius:8px;color:#8c8c8c}.bubble-voice{display:flex;align-items:center;gap:8px;min-width:100px;flex-wrap:wrap}.voice-icon{font-size:20px;color:#1890ff}.chat-bubble.outbound .voice-icon{color:#fff}.voice-bar{flex:1;height:4px;background:#e8e8e8;border-radius:2px}.chat-bubble.outbound .voice-bar{background:#ffffff80}.voice-duration{font-size:12px;color:#8c8c8c}.chat-bubble.outbound .voice-duration{color:#fffc}.voice-transcript{width:100%;font-size:12px;color:#999;line-height:1.4;margin-top:4px}.chat-bubble.outbound .voice-transcript{color:#ffffffd9}.bubble-file{display:flex;align-items:center;gap:12px;padding:8px;background:#fafafa;border-radius:8px;min-width:180px}.chat-bubble.outbound .bubble-file{background:#fff3}.file-icon{font-size:32px;color:#1890ff}.chat-bubble.outbound .file-icon{color:#fff}.file-info{flex:1;min-width:0}.file-name{font-size:13px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-download{font-size:12px;color:#1890ff}.chat-bubble.outbound .file-download{color:#ffffffe6}.bubble-video{position:relative;width:200px;height:150px;border-radius:8px;overflow:hidden;background:#000}.video-thumb{width:100%;height:100%;object-fit:cover}.video-placeholder{width:100%;height:100%;background:#333}.video-play-icon{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);font-size:48px;color:#ffffffe6;cursor:pointer}.bubble-location{display:flex;align-items:flex-start;gap:8px;min-width:150px}.location-icon{font-size:20px;color:#ff4d4f;margin-top:2px}.location-address{font-size:13px;line-height:1.4}.bubble-revoke{font-size:13px;color:#8c8c8c;font-style:italic}.bubble-link{display:flex;gap:12px;padding:8px;background:#fafafa;border-radius:8px;min-width:200px}.chat-bubble.outbound .bubble-link{background:#fff3}.link-icon{font-size:24px;color:#1890ff;margin-top:2px}.chat-bubble.outbound .link-icon{color:#fff}.link-content{flex:1;min-width:0}.link-title{font-size:14px;font-weight:500;margin-bottom:4px}.link-desc{font-size:12px;color:#8c8c8c;margin-bottom:4px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.chat-bubble.outbound .link-desc{color:#ffffffb3}.link-url{font-size:12px;color:#1890ff}.chat-bubble.outbound .link-url{color:#ffffffe6}.bubble-miniprogram{display:flex;align-items:center;gap:8px;padding:8px;background:#fafafa;border-radius:8px}.chat-bubble.outbound .bubble-miniprogram{background:#fff3}.miniprogram-icon{font-size:24px;color:#52c41a}.chat-bubble.outbound .miniprogram-icon{color:#fff}.miniprogram-title{font-size:13px}.ai-busy-badge{display:inline-block;background-color:#e6f4ff;color:#1677ff;border:1px solid #91caff;border-radius:4px;padding:0 4px;font-size:10px;line-height:16px;margin-top:4px;font-weight:500}.chat-bubble.outbound .ai-busy-badge{float:right}.ai-busy-badge.ai-busy-failed{background-color:#fff2f0;color:#ff4d4f;border-color:#ffccc7}.ai-busy-badge.ai-triage-badge{background-color:#f9f0ff;color:#722ed1;border-color:#d3adf7}.ai-busy-badge.ai-triage-dryrun{background-color:#fff7e6;color:#fa8c16;border-color:#ffd591}.msg-failed-icon{color:#ff4d4f;font-size:18px;flex-shrink:0;align-self:center;cursor:pointer}.chat-detail{height:100%;display:flex;flex-direction:column;background:#f5f5f5}.chat-detail-empty{display:flex;align-items:center;justify-content:center;background:#fff}.chat-detail-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;background:#fff;border-bottom:1px solid #f0f0f0}.chat-detail-title-area{flex:1;min-width:0}.chat-detail-title{margin:0;font-size:16px;font-weight:500;color:#1f1f1f;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-detail-user{display:flex;align-items:center;gap:12px}.chat-detail-user-info{display:flex;flex-direction:column;gap:2px}.chat-detail-user-name{font-size:16px;font-weight:600;color:#1f1f1f}.chat-detail-user-platform{font-size:13px;font-weight:400;color:#8c8c8c;margin-left:8px}.chat-detail-user-status{font-size:12px;color:#52c41a;display:flex;align-items:center;gap:4px}.online-dot{font-size:8px}.chat-detail-actions{display:flex;gap:8px}.chat-detail-messages{flex:1;overflow-y:auto;padding:16px 12px;display:flex;flex-direction:column}.chat-detail-loading,.chat-detail-no-messages{display:flex;align-items:center;justify-content:center;height:100%}.chat-detail-input{background:#fff;border-top:1px solid #f0f0f0;padding:12px 16px}.chat-detail-input-toolbar{display:flex;gap:4px;margin-bottom:8px}.chat-detail-input-toolbar .ant-btn{color:#8c8c8c}.chat-detail-input-toolbar .ant-btn:hover{color:#1890ff}.chat-detail-input-area{display:flex;gap:12px;align-items:flex-end}.chat-input-textarea{flex:1;border-radius:8px;resize:none}.chat-input-textarea:focus{border-color:#1890ff;box-shadow:0 0 0 2px #1890ff1a}.chat-send-button{height:36px;border-radius:8px}.messages-container{display:flex;height:calc(100vh - 112px);margin:-24px;background:#f5f5f5}.messages-left-panel{width:280px;flex-shrink:0;background:#fff;border-right:1px solid #f0f0f0}.messages-center-panel{width:360px;flex-shrink:0;background:#fff;border-right:1px solid #f0f0f0}.messages-right-panel{flex:1;min-width:0;background:#f5f5f5}@media(max-width:1200px){.messages-left-panel{width:200px}.messages-center-panel{width:300px}}@media(max-width:1024px){.messages-left-panel{width:60px}.messages-left-panel .staff-nav-header h3,.messages-left-panel .online-indicator,.messages-left-panel .staff-nav-item-info{display:none}.messages-left-panel .staff-nav-item{justify-content:center;padding:12px 8px}.messages-center-panel{width:280px}}@media(max-width:768px){.messages-container{flex-direction:column;height:auto;min-height:calc(100vh - 112px)}.messages-left-panel{display:none}.messages-center-panel{width:100%;height:40vh;border-right:none;border-bottom:1px solid #f0f0f0}.messages-right-panel{height:60vh}}.conversations-page{padding:0}.conversations-page h1{margin-bottom:16px;font-size:20px;font-weight:600}.filter-card{margin-bottom:16px}.filter-row{display:flex;flex-wrap:wrap;gap:12px;align-items:center}.list-card{border-radius:8px;flex:1;display:flex;flex-direction:column;overflow:hidden}.list-card .ant-card-body{flex:1;overflow:hidden;display:flex;flex-direction:column;padding-bottom:8px}.conversation-list{display:flex;flex-direction:column;flex:1;overflow-y:auto}.conversation-list-item{display:flex;align-items:center;gap:16px;padding:16px;height:72px;cursor:pointer;border-bottom:1px solid #f0f0f0;transition:background-color .2s ease}.conversation-list-item:last-child{border-bottom:none}.conversation-list-item:hover{background-color:#fafafa}.conversation-list-item-content{flex:1;min-width:0;display:flex;flex-direction:column;gap:6px}.conversation-list-item-header{display:flex;align-items:center;gap:12px}.conversation-list-item-name{font-size:14px;font-weight:600;color:#1f1f1f;white-space:nowrap;flex-shrink:0}.conversation-list-item-preview{font-size:13px;color:#8c8c8c;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.conversation-list-item-tags{display:flex;gap:6px}.conversation-list-item-tags .ant-tag{margin:0;font-size:11px;line-height:18px;padding:0 6px}.conversation-list-item-meta{display:flex;flex-direction:column;align-items:flex-end;gap:8px;flex-shrink:0}.conversation-list-item-time{font-size:12px;color:#8c8c8c}.conversation-time{display:flex;align-items:center;font-size:12px;color:#999;flex-wrap:wrap;gap:2px}.time-separator{margin:0 4px;color:#d9d9d9}.response-time{color:#1890ff;font-weight:500}.confidence{color:#52c41a;font-weight:500}@media(max-width:1024px){.filter-row{flex-direction:column;align-items:stretch}.filter-row>*{width:100%!important}.conversation-list-item{padding:12px}.conversation-list-item-header{flex-direction:column;align-items:flex-start;gap:4px}.conversation-list-item-preview{max-width:100%}.conversations-layout{grid-template-columns:1fr;height:auto}}.conversations-layout{display:grid;grid-template-columns:1.8fr 1fr;gap:16px;height:calc(100vh - 160px)}.conversations-left{display:flex;flex-direction:column;min-width:0;overflow:hidden}.conversations-right{display:flex;flex-direction:column;overflow:hidden}.busy-reply-card{flex:1;display:flex;flex-direction:column;overflow:hidden}.busy-reply-card .ant-card-body{padding:12px;flex:1;overflow:hidden;display:flex;flex-direction:column}.busy-reply-list{display:flex;flex-direction:column;gap:8px;flex:1;overflow-y:auto}.busy-reply-item{padding:10px 12px;border:1px solid #f0f0f0;border-radius:8px;background:#fafafa;transition:border-color .2s}.busy-reply-item:hover{border-color:#d9d9d9}.busy-reply-item-header{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-bottom:6px}.busy-reply-item-staff{font-size:13px;font-weight:600;color:#1890ff}.busy-reply-item-arrow{color:#8c8c8c;font-size:12px}.busy-reply-item-customer{font-size:13px;font-weight:500;color:#333}.busy-reply-item-trigger,.busy-reply-item-reply{margin-bottom:4px;line-height:1.4}.busy-reply-item-time{text-align:right}.api-docs-page h1{margin-bottom:16px;font-size:20px;font-weight:600}.api-docs-tab{padding:0}.api-docs-card{margin-bottom:16px}.api-endpoint{display:flex;align-items:center;gap:8px;background:#f5f5f5;padding:12px 16px;border-radius:6px;font-family:Monaco,Menlo,Ubuntu Mono,monospace}.api-endpoint code{flex:1;color:#1890ff;font-size:14px}.code-block{position:relative;background:#282c34;border-radius:6px;padding:16px;overflow:auto}.code-block pre{margin:0;color:#abb2bf;font-family:Monaco,Menlo,Ubuntu Mono,monospace;font-size:13px;line-height:1.6;white-space:pre-wrap}.code-block .copy-btn{position:absolute;top:8px;right:8px;color:#abb2bf}.code-block .copy-btn:hover{color:#fff}.api-params-table{width:100%;border-collapse:collapse;margin-top:8px}.api-params-table th,.api-params-table td{padding:10px 12px;text-align:left;border-bottom:1px solid #f0f0f0}.api-params-table th{background:#fafafa;font-weight:500;color:#262626}.api-params-table td code{background:#f5f5f5;padding:2px 6px;border-radius:4px;font-size:12px;color:#d4380d}.swagger-iframe{width:100%;height:600px;border:1px solid #f0f0f0;border-radius:6px}.config-card{margin-bottom:16px}.config-card .ant-card-head{border-bottom:1px solid #f0f0f0}.config-card .ant-card-head-title{font-weight:600}.connection-status{display:flex;align-items:center;gap:6px;font-size:13px}.connection-status.connected{color:#52c41a}.connection-status.disconnected{color:#ff4d4f}.connection-status.testing{color:#1890ff}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.status-dot.unknown{background-color:#d9d9d9}.ant-form-item-extra{font-size:12px;margin-top:4px}.ant-form-item-label .anticon-question-circle{cursor:help}.test-connection-btn{margin-top:8px}@media(max-width:768px){.connection-status{font-size:12px}.swagger-iframe{height:400px}.api-endpoint{flex-direction:column;align-items:flex-start}}.api-token-tab{padding:0}.api-token-card{margin-bottom:16px}.token-display{background:#f5f5f5;padding:4px 12px;border-radius:4px;font-family:Monaco,Menlo,Ubuntu Mono,monospace;font-size:13px;color:#595959}.token-status-section{margin-bottom:24px;padding-bottom:24px;border-bottom:1px solid #f0f0f0}.token-actions-section{margin-bottom:24px}.token-usage-section{padding-top:24px;border-top:1px solid #f0f0f0}.token-usage-section .code-block{margin-top:8px}.token-usage-section .code-block pre{font-size:12px}.routing-page h1{margin-bottom:16px;font-size:20px;font-weight:600}.ant-table-row{cursor:default}.ant-table-row:hover .anticon-holder{color:#1890ff!important}.ant-table-row.dragging{background:#e6f7ff;box-shadow:0 2px 8px #00000026}.test-result-card{margin-top:16px;background:#fafafa}.test-result.success{color:#52c41a}.test-result.fail{color:#faad14}.template-list{display:flex;flex-direction:column;gap:12px}.template-card{cursor:pointer;transition:all .2s ease;border:1px solid #f0f0f0}.template-card:hover{border-color:#1890ff;box-shadow:0 2px 8px #1890ff26}.template-name{font-size:14px;font-weight:600;color:#1f1f1f;margin-bottom:4px}.template-desc{font-size:13px;color:#8c8c8c}.routing-page .ant-table-thead>tr>th{background:#fafafa;font-weight:600}.routing-page .ant-table-tbody>tr:hover>td{background:#f5f5f5}.routing-page .ant-switch{min-width:60px}@media(max-width:768px){.routing-page .ant-space{flex-wrap:wrap}}.login-background{display:flex;justify-content:center;align-items:center;min-height:100vh;background:linear-gradient(-45deg,#1890ff,#722ed1,#1890ff,#13c2c2);background-size:400% 400%;animation:gradientFlow 15s ease infinite}@keyframes gradientFlow{0%{background-position:0% 50%}50%{background-position:100% 50%}to{background-position:0% 50%}}.login-card{width:420px;padding:40px;background:#ffffffe6;backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);border-radius:16px;box-shadow:0 8px 32px #0000001a;border:1px solid rgba(255,255,255,.2)}.login-header{text-align:center;margin-bottom:32px}.login-logo{display:inline-flex;justify-content:center;align-items:center;width:72px;height:72px;background:linear-gradient(135deg,#1890ff,#722ed1);border-radius:16px;color:#fff;margin-bottom:16px}.login-title{font-size:24px;font-weight:600;color:#1f1f1f;margin:0 0 8px}.login-subtitle{font-size:14px;color:#8c8c8c;margin:0;letter-spacing:2px}.login-input{height:48px;border-radius:8px;font-size:15px}.login-input:focus,.login-input:hover{border-color:#1890ff;box-shadow:0 0 0 2px #1890ff33}.login-input .ant-input{height:46px}.input-icon{color:#bfbfbf;font-size:16px}.login-card .ant-input-password{height:48px;border-radius:8px}.login-card .ant-input-password .ant-input{height:46px}.login-card .ant-checkbox-wrapper{color:#595959}.login-button{height:48px;border-radius:8px;font-size:16px;font-weight:500;background:linear-gradient(135deg,#1890ff,#096dd9);border:none;transition:all .3s ease}.login-button:hover{background:linear-gradient(135deg,#096dd9,#0050b3);transform:translateY(-1px);box-shadow:0 4px 12px #1890ff66}.login-button:active{transform:translateY(0)}.login-footer{text-align:center;margin-top:24px;padding-top:16px;border-top:1px solid #f0f0f0;color:#8c8c8c;font-size:12px}@media(max-width:480px){.login-card{width:90%;padding:24px;margin:16px}.login-logo{width:56px;height:56px}.login-logo svg{width:36px;height:36px}.login-title{font-size:20px}}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}code{font-family:source-code-pro,Menlo,Monaco,Consolas,Courier New,monospace}#root{width:100%;height:100%}